Presented by

Paul Riecks
Business Consultant
and Facilitator

Nick Hobar
Learning Architect
and Entrepreneur

This webinar, The Power of Service Objectives, is designed to introduce you to an eLearning program that will help your organization implement ways to:

  • Establish and sustain world class customer satisfaction ratings
  • Secure positive employee engagement
  • Generate increased profitability
  • Enhance customer retention

Who should attend: Anyone who has the authority and desire to improve and sustain the performance of the organization they lead.

• Business owners        • CEOs        • Managing Partners        • Division Heads        • Executive Directors

What you will gain from this webinar:

  • An understanding of Service Objectives and why they are important to your customers, employees and you

  • Some ways that service objectives can be used to get positive, sustainable results

  • How an e-learning program works to engage existing and new employees and creates a successful, scalable operating environment.

An external service objective is an expectation created by the company or demanded by customers that when consistently met sustains customer satisfaction. An internal service objective is an expectation between organization areas that contributes to the consistent meeting of external service objectives.

The 45-minute webinar will follow this learning strategy:

  • 20 minutes: The What, How and Why of Service Objectives
  • 15 minutes: Ideas and Possibilities for Using Service Objectives
  • 10 minutes: A Preview of our eLearning program: The Power of Service Objectives

Why you should participate: Using service objectives will help your company reduce silo thinking, create a scalable internal process that enables continuous improvement, and establish an objective platform for on-going company accountability, performance measurement, and compensation.

16 August 2018

1 - 1:45 pm EDT
10 - 10:45 am PDT

20 September 2018

1 - 1:45 pm EDT
10 - 10:45 am PDT